Who we are
Our Values
Resources
Employment
Other providers
Photo Gallery
Who we are
Bankstown Canterbury Community Transport (BCCT) provides affordable and accessible transport to Canterbury Bankstown Local Government Area residents. We are a not-for-profit organisation that supports community members who have specific transport needs related to their age, frailty, permanent disability or temporary physical impairment.
Our fleet of vehicles include cars, vans and mini-buses that provide regular fortnight assisted shopping services and a social outings program 6-days per week. Our individual and shuttle transport services enable clients to attend personal and medical appointments, as well as social activities that allow them to remain active members of the community.
Bankstown Canterbury Community Transport is funded primarily by the Federal Department of Health and Aged care’s Commonwealth Home Support Program (CHSP) under contract to Transport for NSW (TfNSW).
Read more in the BCCT 2025-2028 Strategic Plan and meet our Board.
History
Starting in 1984 as part of the Bankstown Neighbourhood Centre, the service was originally set up to facilitate the hire of community buses for local groups. It was recognized at the time that there was a lack of appropriate transportation for elderly and disabled people in the area. After the Commonwealth Government enacted the Home and Community Care (HACC) program in 1985, Bankstown City Council was approached and agreed to fund the project. In 1986 it officially became Bankstown Community Transport Inc. with the purchase of one mini-bus and the appointment of a paid coordinator and driver and in 1987 our first regular services commenced.
By 1989 Bankstown Community Transport Inc. had become a separate entity and emerged as a major service in the area. In 2002 a partnership was formed with Leichardt and Inner West Community Transports to provide services in the Canterbury and Marrickville areas, and in 2004 we amalgamated with Canterbury Community Transport to become Bankstown Canterbury Community Transport Inc.
Today
BCCT currently transports over 3000 regular clients making around 60,000+ trips per year with a fleet of 18 vehicles and a team of 36 dedicated staff, many of whom speak multiple languages.
We have a modern fleet of vehicles to suit the varying needs of our clients, most of which are modified for wheelchair access.
Our buses and vans are outfitted with hydraulic wheelchair hoists with a 350kg capacity. We also have one vehicle with a 500kg lifting capacity. All of our vehicles are equipped with a state of the art Radio and GPS system and on-board computer which allows for a responsive and dynamic service that adapts to the needs of our clients.
Our Values
Collaboration
“Working together with our community and other like-minded organisations to achieve positive outcomes.”
Awareness
“Knowledge and understanding of our community and it’s needs to enable effective strategies.”
Respect
Due regard for the diversity of our community and the rights and wishes of people to live independently.”
Engagement
“Active participation and involvement with our community to promote inclusion and build relationships.”
Bankstown Canterbury Community Transport is committed to building a sustainable future through actions that reflect our approach to diversity, collaboration, and a commitment to service excellence – always.
Mission
BCCT will provide reliable and affordable community transport and social support services for aged and disadvantaged residents, breaking down barriers to health and independence by enabling an active and connected community.
Vision
To eliminate social isolation by ensuring individuals have safe, caring and accessible transport services that allow them to retain their independence and connections to the community.
Our programs and activities will be oriented towards our clients’ and the community’s needs and aspirations. We recognise that these needs and aspirations can be physical, emotional, intellectual, recreational, cultural, linguistic, or spiritual.
Resources
Employment
Looking for jobs in the community or care sectors? Please call us on 9772 4928 or email us at info@bcct.org.au for more information.
Other Providers
| Provider name | Service area | Phone | Website |
|---|---|---|---|
| Access Sydney Community Transport | Sydney (inner City, South East Sydney, East Sydney), City of Botany Bay, Inner West, Ashfield, Burwood, Strathfield and City of Canada Bay | (02) 8241 8000 | Accesssydney.org.au |
| Active Care Network | Blacktown, Penrith, Blue Mountains | (02) 4722 3083 | activecarenetwork.org.au |
| Activus Transport | Sutherland Shire | (02) 8555 0000 | activustransport.org.au |
| Community Connect Transport | Lower North Shore, Eastern Suburbs, Northern Beaches, Inner West, Central Coast, North Shore | (02) 9490 9500 | communityconnect.org.au |
| Community Wheels | Parramatta, Cumberland (Holroyd, Auburn) | (02) 8868 1400 | communitywheels.org.au |
| Easylink | Manly, Warringah, Pittwater | (02) 9919 0700 | easylink.com.au |
| Holdsworth Community Transport | Woollahra | (02) 9302 3600 | holdsworth.org.au |
| Hornsby Ku-ring-gai Community Transport | Hornsby, Ku-ring-gai | (02) 9983 1611 | communitytransport.org.au |
| Connect: Inner West Community Transport | Sydney Inner West, Leichhardt, Marrickville | (02) 9558 6800 | connectinnerwest.org.au |
| Peppercorn Services | Hawkesbury | (02) 4504 7022 | peppercornservices.com.au |
| Randwick Waverley Community Transport | Randwick, Waverly | (02) 9369 5366 | rwctg.org.au |
| Stryder Community Transport | Ryde, Hunters Hill | (02) 9816 5000 | rhhct.org.au |
| South Eastern Community Connect | South East Sydney (Bayside, City of Sydney, Randwick, Woollahra, Waverley) | (02) 8338 8506 | secc.sydney/transport |
| South West Community Transport | Camden, Campbelltown, Wollondilly, Liverpool, Fairfield | (02) 9426 8999 | swct.com.au |
| St George Community Transport | Hurstville, Kogarah, Rockdale | (02) 9585 3000 | stgct.org.au |
Gallery
Shopping
We take regular groups fortnightly to local shopping centres, where you can pick up groceries, buy new clothes, visit the bank, or even grab a coffee. You get two hours to do anything you want, and the best part is that we have carers on the vehicle who will stay with the group and assist you with your shopping. Here are some photos from our recent shopping trips.
Social Outings
Get out and about and enjoy an active, healthy lifestyle with BCCT social outings. We have a huge selection of different places to go with outings almost every day of the week. Whether you want to go on a grand adventure or just pop down to your local club for dinner – there’s something for everyone to enjoy! Here are some photos from our recent outings.
Advertisers and Partners
Want to reach new customers through our popular quarterly magazine? Read our advertising prospectus to find out more.
Click on the prospectus to download it!
Your rights when using our services
Bankstown Canterbury Community Transport (BCCT) is committed to supporting older people to live independently, safely and with dignity.
When you use our services, you have the right to:
• Be treated with respect, dignity and courtesy
• Feel safe and supported at all times
• Make choices about the services you receive
• Be involved in decisions that affect you
• Have your privacy and personal information protected
• Give feedback or make a complaint without fear of negative consequences
• Have your culture, identity and background respected
• Access support, advocacy or interpreters if needed
BCCT is committed to upholding these rights in line with the Aged Care Act.
What You Can Expect From BCCT
We work to make sure your rights are reflected in everyday service delivery. This includes:
• Clear and easy-to-understand information about our services
• Respectful, inclusive and safe support from trained staff and volunteers
• Support to involve family members, carers or advocates if you choose
• Adjustments to meet individual needs, including communication, mobility or cultural support
• Ongoing review of services to ensure quality and continuous improvement
Feedback, Complaints and Compliments
Your feedback helps us improve our services.
You can:
- Make a complaint
- Provide feedback
- Share a compliment
at any time.
You can make a complaint:
- By speaking with a BCCT staff member in person
- By phone
- By email
- By using our online feedback and complaints form
We will:
- Take all feedback seriously
- Treat you fairly, respectfully and confidentially
- Respond as quickly as possible
- Ensure you are not treated differently for raising a concern
If you need help making a complaint or completing the form, we can assist you. Click here
Advocacy and Independent Support
You have the right to seek independent advice or advocacy at any time.
You may contact:
• Older Persons Advocacy Network (OPAN) – free and confidential advocacy – click here for OPAN website or phone them on 1800 700 600.
• Aged Care Quality and Safety Commission – for concerns about aged care services – click here for Aged Care Quality and Safety Commission website
We can help you make contact with these organisations if you wish.
Your Safety and Well-being
BCCT is committed to providing safe and respectful services.
We have zero tolerance for:
• Abuse or neglect
• Discrimination or harassment
• Unsafe practices
All staff and volunteers follow a Code of Conduct and receive training to support safe service delivery.
Privacy and Confidentiality
We respect your privacy. Your personal information is:
• Collected and used only for service delivery
• Stored securely
• Shared only with your consent or where required by law
You have the right to access and correct your personal information and you can view our Privacy Statement here.
Our commitment to continuous improvement
We regularly review:
• Feedback and complaints
• Service outcomes
• Policies and procedures
This helps us improve our services and ensure they meet the needs of our community.