Who we are
Our Values
Resources
Employment
Other providers
Photo Gallery
Who we are
Bankstown Canterbury Community Transport (BCCT) provides affordable and accessible transport to Canterbury Bankstown Local Government Area residents. We are a not-for-profit organisation that supports community members who have specific transport needs related to their age, frailty, permanent disability or temporary physical impairment.
Our fleet of vehicles include cars, vans and mini-buses that provide regular fortnight assisted shopping services and a social outings program 6-days per week. Our individual and shuttle transport services enable clients to attend personal and medical appointments, as well as social activities that allow them to remain active members of the community.
Bankstown Canterbury Community Transport is funded primarily by the Federal Department of Health and Aged care’s Commonwealth Home Support Program (CHSP) under contract to Transport for NSW (TfNSW).
Read more in the BCCT 2025-2028 Strategic Plan here.
History
Starting in 1984 as part of the Bankstown Neighbourhood Centre, the service was originally set up to facilitate the hire of community buses for local groups. It was recognized at the time that there was a lack of appropriate transportation for elderly and disabled people in the area. After the Commonwealth Government enacted the Home and Community Care (HACC) program in 1985, Bankstown City Council was approached and agreed to fund the project. In 1986 it officially became Bankstown Community Transport Inc. with the purchase of one mini-bus and the appointment of a paid coordinator and driver and in 1987 our first regular services commenced.
By 1989 Bankstown Community Transport Inc. had become a separate entity and emerged as a major service in the area. In 2002 a partnership was formed with Leichardt and Inner West Community Transports to provide services in the Canterbury and Marrickville areas, and in 2004 we amalgamated with Canterbury Community Transport to become Bankstown Canterbury Community Transport Inc.
Today
BCCT currently transports over 3000 regular clients making around 60,000+ trips per year with a fleet of 18 vehicles and a team of 36 dedicated staff, many of whom speak multiple languages.
We have a modern fleet of vehicles to suit the varying needs of our clients, most of which are modified for wheelchair access.
Our buses and vans are outfitted with hydraulic wheelchair hoists with a 350kg capacity. We also have one vehicle with a 500kg lifting capacity. All of our vehicles are equipped with a state of the art Radio and GPS system and on-board computer which allows for a responsive and dynamic service that adapts to the needs of our clients.
Our Values
Collaboration
“Working together with our community and other like-minded organisations to achieve positive outcomes.”
Awareness
“Knowledge and understanding of our community and it’s needs to enable effective strategies.”
Respect
Due regard for the diversity of our community and the rights and wishes of people to live independently.”
Engagement
“Active participation and involvement with our community to promote inclusion and build relationships.”
Bankstown Canterbury Community Transport are committed to building a sustainable future, with actions that reflect our approach to diversity, collaboration and commitment to service excellence – always.
Mission
BCCT will provide reliable and affordable community transport and social support services for aged and disadvantaged residents, breaking own barriers to health and independence by enabling an active and connected community.
Vision
To eliminate social isolation by ensuring individuals have safe, caring and accessible transport services that allow them to retain their independence and connections to the community.
Our programs and activities will be oriented towards our clients’ and community’s needs and aspirations. We recognise that these needs and aspirations can be physical, emotional, intellectual, recreational, cultural, linguistic, or spiritual.
We will do this by providing:
- Programs that maintain and maximise our clients’ ability to live independently at home and in the community.
- Equitable access and service delivery to all clients.
- Innovative and research based approaches to service delivery.
- Opportunities for enhanced social support engagement which reduces social and physical isolation.
- Opportunities for collaborating with like-minded organisations to alleviate transport disadvantage and its causes.
- Increase awareness and advocacy of transport and social support issues that affect our community.
- Optimising resources for a sustainable and socially equitable service.
- Input into regional planning and funding processes to ensure the organisation has ongoing financial viability and the ability to cater to increasing need.
- Responsible and effective use of funding with emphasis on accountability.
- A quality organisation with a strong focus on continuous improvement to drive change.
- A service that is a centre of learning and development for staff, volunteers and clients.
Bankstown Canterbury Community Transport will endeavour to provide its services in accordance with the following principles:
- Clients are the focus of Bankstown Canterbury Community Transport.
- The organisation exists solely to meet the needs of clients.
- Each client is an individual and has different needs determined by their age, gender, cultural background and life circumstances.
- Clients have a right to make choices in their lives.
- Clients have the right to dignity, respect, privacy and confidentiality.
- Clients have the right to access services on a non-discriminatory basis.
- The community has a right to expect Bankstown Canterbury Community Transport to be a service that is accountable.
Resources
Employment
Looking for jobs in the community or care sectors? Please call us on 9772 4928 or email us at info@bcct.org.au for more information.
Other Providers
| Provider name | Service area | Phone | Website |
|---|---|---|---|
| Access Sydney Community Transport | Sydney (inner City, South East Sydney, East Sydney), City of Botany Bay, Inner West, Ashfield, Burwood, Strathfield and City of Canada Bay | (02) 8241 8000 | Accesssydney.org.au |
| Active Care Network | Blacktown, Penrith, Blue Mountains | (02) 4722 3083 | activecarenetwork.org.au |
| Activus Transport | Sutherland Shire | (02) 8555 0000 | activustransport.org.au |
| Community Connect Transport | Lower North Shore, Eastern Suburbs, Northern Beaches, Inner West, Central Coast, North Shore | (02) 9490 9500 | communityconnect.org.au |
| Community Wheels | Parramatta, Cumberland (Holroyd, Auburn) | (02) 8868 1400 | communitywheels.org.au |
| Easylink | Manly, Warringah, Pittwater | (02) 9919 0700 | easylink.com.au |
| Holdsworth Community Transport | Woollahra | (02) 9302 3600 | holdsworth.org.au |
| Hornsby Ku-ring-gai Community Transport | Hornsby, Ku-ring-gai | (02) 9983 1611 | communitytransport.org.au |
| Connect: Inner West Community Transport | Sydney Inner West, Leichhardt, Marrickville | (02) 9558 6800 | connectinnerwest.org.au |
| Peppercorn Services | Hawkesbury | (02) 4504 7022 | peppercornservices.com.au |
| Randwick Waverley Community Transport | Randwick, Waverly | (02) 9369 5366 | rwctg.org.au |
| Stryder Community Transport | Ryde, Hunters Hill | (02) 9816 5000 | rhhct.org.au |
| South Eastern Community Connect | South East Sydney (Bayside, City of Sydney, Randwick, Woollahra, Waverley) | (02) 8338 8506 | secc.sydney/transport |
| South West Community Transport | Camden, Campbelltown, Wollondilly, Liverpool, Fairfield | (02) 9426 8999 | swct.com.au |
| St George Community Transport | Hurstville, Kogarah, Rockdale | (02) 9585 3000 | stgct.org.au |
Gallery
Shopping
We take regular groups fortnightly to local shopping centres, where you can pick up groceries, buy new clothes, visit the bank, or even grab a coffee. You get two hours to do anything you want, and the best part is that we have carers on the vehicle who will stay with the group and assist you with your shopping. Here are some photos from our recent shopping trips.
Social Outings
Get out and about and enjoy an active, healthy lifestyle with BCCT social outings. We have a huge selection of different places to go with outings almost every day of the week. Whether you want to go on a grand adventure or just pop down to your local club for dinner – there’s something for everyone to enjoy! Here are some photos from our recent outings.
Advertisers and Partners
Want to reach new customers through our popular quarterly magazine? Read our advertising prospectus to find out more.
Click on the prospectus to download it!
Privacy Statement
Commitment to privacy
Privacy is very important to Bankstown Canterbury Community Transport. We are required to comply with the Federal Privacy Act 1988 and the Australian Privacy Principles, and therefore our privacy policy applies to any personal information we collect, use or disclose, including the personal information of our employees and contractors.
How and why we collect personal information
We collect personal information in order to provide various services to our clients. With consent, we may also use personal information for related purposes, including providing clients with updates on our products and services.
How we use and disclose personal information
We do not use or disclose personal for any purpose that is unrelated to the services we provide and that you would not reasonably expect (except with client consent). We have a duty to maintain the confidentiality of our clients’ affairs, including personal information. Our duty of confidentiality to our clients applies, except where disclosure of personal information is consented to by the client or is compelled by law.
Client personal information may be disclosed to approved third parties who are also required to comply with the Australian Privacy Principles.
Security of your personal information
We endeavour to protect any personal information that we hold from misuse and/or loss, and to protect it from unauthorised access, modification and/or disclosure.
Contact us
If you want to gain access to your personal information, correct or update your personal details, register a complaint about a breach of your privacy or you have any other query relating to our privacy policy, please contact us.